Customer service in America is usually decent, if not good, and if not, you can speak to a manager and just keep going higher up and get your problem resolved. In Israel, customer service is not known for its outstanding quality.
However it does seem to be getting better, I think? Maybe it depends on how loudly you yell. I'm not sure, because I might just be getting louder. But so far I'm usually able to get what I want, or a satisfactory option.
::pat on the back::
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